Legal & safety
Contact us
We are a small Australian team. Email is the fastest way to reach us and we reply on business days.
Last updated: 31 July 2026
Where to write
Support & billing
support@ownmark.com.auAccounts, plans, invoices, refunds, technical issues. Within 2 business days.
Privacy requests
privacy@ownmark.com.auAccess, correction, deletion and privacy complaints. Within 30 days.
Child safety
safety@ownmark.com.auInappropriate tutor output or safety concerns. Acknowledged within 1 business day.
Security disclosure
security@ownmark.com.auReport a suspected vulnerability. Please allow us time to remediate before disclosure.
Postal address
[Registered legal entity name] (ABN [ABN])
[Street address, Suburb, State, Postcode], Australia
Urgent help
We are not an emergency service. If a child is in immediate danger call 000. Kids Helpline 1800 55 1800. Lifeline 13 11 14.
This page is maintained by the operator of OwnMark Write to answer common privacy, security and safety questions. It is general information, not legal advice, and it is not an independent certification or audit.