Billing & Refunds

• All prices are in Australian dollars and include GST where applicable. A tax invoice is emailed after each payment.
• Subscriptions renew automatically each month or year until cancelled.
• Each plan includes a set number of child profiles and a monthly AI usage allowance.
• Failed payments are retried; access is paused if payment remains outstanding after 7 days.

Cancel at any time in Settings. Cancellation stops the next renewal; access continues until the end of the period you have already paid for. We do not charge cancellation fees.

• Cooling-off: request a full refund within 14 days of your first payment if you have not used more than a nominal amount of AI credit.
• Accidental renewal: contact us within 7 days of a renewal charge and we will refund it if the plan has not been used in that period.
• Major failure: if the service has a major failure under the Australian Consumer Law, you may choose a refund or a replacement, and compensation for other reasonably foreseeable loss.
• Minor problems: we will fix the fault within a reasonable time; if we cannot, you may cancel and receive a pro-rata refund.

We generally do not refund partly used billing periods where the service worked as described and you simply changed your mind after the cooling-off window.

Email support@ownmark.com.au from your account address with the invoice number and reason. We respond within 5 business days and pay approved refunds to the original payment method within 10 business days.

If we cannot resolve a billing dispute, you can contact the ACCC or your state or territory consumer-affairs body. See also our Terms of Service.